Aug 20

Wont unlock


Just installed my lock and it will lock no problem but will not unlock I’ve tried everything can anyone help

Hello Stephan,


We apologize that you had to deal with such an issue.


This looks like an issue with the Bolt orientation of the lock.


The switch inside the lock should be flipped to the other side.


Please use this video for your reference:


If you are still having issues, please contact us via live chat on our website here:


Looking forward to hearing from you.




From Oaks Team

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6300 Wilshire Blvd, Los Angeles, CA


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